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Frequent Questions
Contacting aaNet
Who are we
Contacting aaNet
Please use this form to submit your inquiry to the Billing team at aaNet. You will need to supply some information to ensure we can respond as quickly as possible.
Once the form is submitted you will receive a ticket number for tracking. Please ensure you record this for future reference.
How we can contact you
Your first and last name
Contact Email Address
Mobile or Contact Telephone
What your Billing inquiry is about
10 Digit ADSL Telephone Number
Category
Billing Dispute
Cancellations
Change of account ownership
Changing Payment Details
Changing Plan
Contracts
Password Resets
Payment Failures
Relocations
Sub-Category
What is the amount you are disputing?
$
.
(please ensure you include all details on how you calculated this amount in the details section below)
Details of your Billing inquiry
Confirm your inquiry
I have read the support information available on the aaNet website
here
.
I understand that the average response time for an inquiry is 4 business hours, however it make take anywhere up to 48 hours for a response.
I agree to the $20 charge for allocating reverse DNS entries to my IP.