Mass Service Disruptions
A Mass Service Disruption is declared when normal operations are significantly disrupted by circumstances beyond aaNet's control. The result can be delays to installation and repair activities and the failure of a number of telephone services.
When a Mass Service Disruption is declared, performance standards as required in the Customer Service Guarantee (CSG) Standard may not apply. Exemption from the performance standards, for circumstances beyond aaNet's control, are fully explained in sections 22-27 of the CSG.
Further information can be found on our wholesale provider's website.