What to expect after you order
Here is what to expect after you submit your application
You should receive an auto generated confirmation of you order via email if you entered your details correctly. Once you receive the confirmation email you can then check on the "Application Status” page of this web site to see exactly how your application is progressing. It can be around two days to three days before you will see this information. The application status page displays a four step process as listed below.
First step » aaNet submit your application to Telstra. This is usually within hours of your order.
Second step » Telstra Wholesale confirm receipt of your application within 24 hours.
Third step » Telstra provides a planned activation date or an order rejection if your line is unsuitable. If your line is suitable, your username and password details are emailed to you, and if you ordered a modem it is dispatched to your requested address - pre-activated with your username and password.
Fourth step » Telstra Activate your line and a completion date will be displayed. Once the activation of your ADSL line has been confirmed by Telstra you can plug in your modem and check that the ‘Link' light is solid; if it is your ADSL service has been activated correctly by Telstra. If you supplied a current email address you should have received a welcome pack . Please refer to that document for details of how to log on. If you still have a dial up connection then you can log on to our website and see much more information. It is recommended you do not disconnect your dialup connection until you have the aaNet ADSL service running.
Where it can all go wrong!
Sometimes, in a small percentage of cases, Telstra will give aaNet a confirmation that they plan to activate your service on a certain date. This in turn generates an order for your modem if you ordered one and it is shipped to your address.
In the mean time Telstra has realised they have run out of ports to activate you at the exchange and your order is put on hold with the following message: NO CMUX PORTS. At this stage you can still cancel your order, do not open your modem if you plan to cancel your order. aaNet cannot refund opened modems unless they are defective.
If the ‘ADSL Link' light is not steady on your modem and you have set it up according to the line sync heading in this documentation it means that Telstra may have made a mistake in activating your ADSL connection. In this case (approximately 5% of all ADSL activations) you need to call aaNet and get the support engineers to get Telstra to fix the problem. If your application is rejected you can click here to get some more information about the rejection code and see if there is a solution to the problem.
Connecting To Your ADSL Service
If you are using a modem provided by aaNet you should have received it before your line is activated. The modem is pre-activated and ready to use, simply plug the cables in as requried. Whether or not you are sourcing your modem from aaNet you will have received an email with your user name and password and other set up information. If you have lost that email, or never received it, the information it contains can be found by clicking here.
If you require more detailed assistance you should get that from the manual that comes with your modem or a knowledgeable friend. Some guidance is provided on either the aaNet User Help Forum or in the advice to be found in the FAQs (Frequently Asked Questions) on the left hand side of this page. It is very straight forward to set up an ADSL modem but if none of these aids is sufficient you will need to pay for a computer professional to assist you.